Terms & Conditions

Effective Date: 14 September 2026

Welcome to Maharaja Ethnics. These Terms & Conditions govern your access to and use of our website, products, online shopping services, video-call shopping services, and related services.

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. About Maharaja Ethnics

Maharaja Ethnics offers ethnic and occasion wear, including Sherwanis, Indo-Western outfits, Jodhpuris, Kurtas, and related products and accessories.

Business Contact Details:

Maharaja Ethnics
101 Golden Square, Nanavat Main Road
Surat, Gujarat, India

Email: maharajaethnics@gmail.com
Phone: +91 78787 37272

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website, servers, accounts, or systems.
• Introduce viruses, malware, or other harmful software.
• Copy, reproduce, or commercially exploit website content without authorization.
• Submit false, misleading, or fraudulent order information.
• Interfere with the normal operation or security of the website.

We reserve the right to restrict or terminate access where misuse, fraud, security threats, or violations of these Terms are identified.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colours, prices, and availability displayed on our website are accurate.

However, actual product colours may vary slightly due to photography, lighting conditions, editing, fabric characteristics, and differences in device or screen settings.

For handcrafted, embroidered, woven, printed, or embellished products, minor variations may occur and may be part of the nature of the product.

4. Product Availability

All products are subject to availability.

Adding an item to your cart or wishlist does not reserve or guarantee availability of that product.

If an ordered product becomes unavailable after your order is placed, we may contact you to offer an alternative, modify the order with your agreement, or cancel and refund the affected item as applicable.

5. Pricing

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices, discounts, promotional offers, and product availability may change without prior notice.

The price applicable to an order will generally be the price displayed and confirmed at checkout when the order is placed, subject to correction of genuine technical or pricing errors.

6. Offers and Discounts

Promotional offers, sale prices, coupon codes, and discounts may be available for limited periods and may be subject to additional conditions.

Offers may:

• Apply only to selected products or categories.
• Have minimum purchase requirements.
• Be valid for a limited period.
• Be limited to one use per customer.
• Not be combined with another promotion.
• Be withdrawn or modified where permitted.

Specific promotional terms displayed with an offer will apply in addition to these Terms.

7. Orders

Placing an order does not automatically mean that the order has been accepted.

After receiving your order, we may verify product availability, payment status, delivery information, and other relevant details.

We reserve the right to refuse or cancel an order in cases including:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraud
• Incorrect or incomplete delivery information
• Technical errors
• Unusually large or suspicious transactions
• Circumstances beyond our reasonable control

If a prepaid order is cancelled by Maharaja Ethnics, an applicable refund will be initiated according to our refund process.

8. Payments

Customers must provide accurate billing and payment information when placing an order.

Payments may be processed by third-party payment gateways or financial institutions. Their respective terms, security policies, and privacy practices may also apply.

Maharaja Ethnics is not responsible for payment failures caused by your bank, card issuer, UPI provider, payment gateway, network provider, or other third-party payment service.

9. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines communicated on our website or during order confirmation.

Orders may be delivered through courier and logistics providers such as FedEx, Blue Dart, Delhivery, or other available delivery partners.

Delivery times are estimates and may be affected by factors including:

• Customer location
• Courier availability
• Public holidays
• Weather conditions
• Transportation disruptions
• Incorrect delivery details
• Remote serviceability
• Events beyond our reasonable control

Maharaja Ethnics cannot guarantee an exact delivery date unless expressly confirmed in writing.

Customers are responsible for providing a complete and accurate delivery address and contact information.

10. International Orders

Where international shipping is available, customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, such charges are not included in the product price or shipping charge and are the responsibility of the customer.

International delivery timelines may also be affected by customs procedures and local authorities.

11. Size and Fit

Customers are responsible for reviewing the applicable size chart, measurements, and product information before placing an order.

Sizing and fit may vary depending on product design, cut, fabric, and style.

If you are unsure about sizing, please contact Maharaja Ethnics before ordering.

12. Customized and Altered Products

Products that are customized, personalized, stitched to customer measurements, altered, or otherwise modified specifically at the customer’s request may be subject to different cancellation, return, and exchange conditions.

Please confirm applicable conditions before requesting customization or alteration.

13. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return, Exchange and Refund Policy.

Customers should review that policy before placing an order.

Products must meet the eligibility requirements stated in that policy before a return or exchange can be approved.

14. Video Call Shopping

Maharaja Ethnics may provide video-call shopping assistance to help customers view products and receive product-related guidance remotely.

Availability of this service may depend on store hours and staff availability.

Product appearance through a video call may vary depending on camera quality, lighting, internet connection, and the customer’s display.

A video call does not replace the product description, measurements, sizing information, or other conditions applicable to the purchase.

15. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activities conducted through your account unless you promptly notify us of suspected unauthorized access.

Please provide accurate and current information and update your details when necessary.

16. Intellectual Property

All website content, including but not limited to:

• Brand names
• Logos
• Product photographs
• Graphics
• Website designs
• Product descriptions
• Text
• Videos
• Marketing materials

is owned by, licensed to, or otherwise lawfully used by Maharaja Ethnics and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, republished, distributed, modified, or commercially exploited without appropriate permission.

17. Reviews and User Content

If customers submit reviews, photographs, comments, feedback, or other content, they must ensure that the content is lawful, genuine, and does not violate the rights of another person.

We reserve the right to moderate or remove content that is fraudulent, abusive, defamatory, misleading, offensive, spam, or otherwise inappropriate.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how Maharaja Ethnics collects, uses, stores, and shares personal information.

By using our services, you acknowledge our Privacy Policy.

19. Third-Party Services

Our website may use or link to third-party services, including payment gateways, courier companies, social media platforms, analytics services, and other technology providers.

Maharaja Ethnics does not control third-party platforms and is not responsible for their independent terms, policies, availability, or actions.

20. Limitation of Liability

To the extent permitted by applicable law, Maharaja Ethnics will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, inability to access the website, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or restrict rights or liabilities that cannot legally be excluded under applicable law.

21. Fraudulent Transactions

We reserve the right to cancel, suspend, investigate, or refuse orders that appear fraudulent, unauthorized, suspicious, or abusive.

Where appropriate, relevant information may be provided to payment providers, financial institutions, law-enforcement authorities, or other competent authorities in accordance with applicable law.

22. Force Majeure

Maharaja Ethnics will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, internet or telecommunications failures, courier disruptions, or other comparable events.

23. Changes to These Terms

We may revise these Terms & Conditions periodically to reflect changes in our products, website, business practices, or legal requirements.

Updated Terms will be published on this page with a revised effective date where appropriate.

Continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

24. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable consumer-protection and other mandatory legal requirements, disputes relating to these Terms or purchases from Maharaja Ethnics will be subject to the jurisdiction of the appropriate courts in Surat, Gujarat, India.

25. Contact Us

For questions about these Terms & Conditions, orders, products, or our services, contact:

Maharaja Ethnics
101 Golden Square, Nanavat Main Road
Surat, Gujarat, India

Email: maharajaethnics@gmail.com
Phone: +91 78787 37272

© 2026 Maharaja Ethnics. All rights reserved.