Privacy Policy

Effective Date: 14 September 2026

At Maharaja Ethnics, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you when you visit our website, create an account, contact us, or purchase our products.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, contact us, request video-call shopping assistance, subscribe to updates, or otherwise interact with Maharaja Ethnics.

This information may include:

Full name
Email address
Mobile or telephone number
Billing address
Shipping and delivery address
Order and purchase information
Account information
Product preferences and wishlist information
Communications and customer-support requests
Information you voluntarily provide during video-call shopping or other customer-service interactions
Device, browser, IP address, and website usage information
Cookie and similar technology data

Payment transactions may be processed through third-party payment service providers. Maharaja Ethnics generally does not directly store complete card, UPI, or banking credentials when payments are handled by such providers.

2. How We Use Your Information

We may use the information we collect to:

Process, confirm, and fulfil your orders
Arrange shipping and delivery
Provide order and delivery updates
Manage your account, cart, and wishlist
Provide customer support
Handle returns, exchanges, refunds, and related requests
Provide video-call shopping assistance
Respond to enquiries and requests
Improve our website, products, and customer experience
Detect and prevent fraudulent or unauthorized transactions
Maintain website security
Send promotional communications where permitted and subject to your communication preferences
Comply with applicable legal, regulatory, tax, and accounting requirements

3. Order and Payment Information

When you make a purchase, information necessary to complete the transaction may be shared with payment gateways, banks, payment processors, shipping providers, and other service providers involved in fulfilling your order.

Payment providers process payment information according to their own privacy policies and security practices.

4. Shipping and Delivery Partners

To deliver your purchases, we may share necessary information such as your name, mobile number, delivery address, and order-related details with courier and logistics providers.

Depending on availability and your delivery location, these may include providers such as FedEx, Blue Dart, Delhivery, or other logistics partners.

We only provide information reasonably necessary to facilitate shipment, delivery, tracking, returns, and related logistics services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly and improve your browsing and shopping experience.

Cookies may be used to:

Keep products in your shopping cart
Maintain login sessions
Remember website preferences
Understand website traffic and visitor behaviour
Measure website performance
Improve website functionality
Support advertising and marketing activities, where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

We may use third-party analytics, advertising, and marketing technologies to understand how visitors interact with our website and to measure or improve our marketing campaigns.

These services may collect information such as device information, browser information, IP address, pages visited, interactions, and referral sources.

Where required by applicable law, relevant tracking technologies will be used subject to appropriate consent or other lawful basis.

7. How We Share Information

We do not sell or rent your personal information to third parties for their independent use.

We may share necessary information with trusted service providers that help us operate our business, including:

Payment processors
Courier and logistics providers
Website hosting providers
E-commerce and technology service providers
Email and communication providers
Analytics and marketing service providers
Professional advisers
Government or regulatory authorities where disclosure is legally required

These parties may process information only as necessary for their respective services and subject to applicable contractual and legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should also keep your account password and login credentials confidential.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal, accounting, and regulatory requirements.

Information that is no longer required may be deleted, anonymized, or securely retained where required by law.

10. Your Choices and Rights

Subject to applicable law, you may have the right to request access to or correction of certain personal information held about you, withdraw consent where processing is based on consent, or raise concerns regarding how your information is handled.

You may also unsubscribe from promotional emails using the unsubscribe option provided in applicable communications or contact us directly.

Certain information may need to be retained even after a request where required for legal, transaction, fraud-prevention, accounting, or regulatory purposes.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Maharaja Ethnics is not responsible for the privacy practices, security, or content of third-party websites and services. We recommend reviewing their privacy policies before providing personal information.

12. Children’s Privacy

Our website and products are intended for general shoppers and are not designed specifically to collect personal information from children.

If we become aware that personal information from a child has been collected in circumstances requiring parental or guardian consent under applicable law, we may take appropriate steps to remove or otherwise handle that information as required.

13. Returns, Exchanges and Refunds

Information submitted in connection with a return, exchange, cancellation, or refund may be used to verify your purchase, process your request, arrange reverse logistics, prevent fraudulent claims, and maintain transaction records.

For the conditions applicable to such requests, please refer to our Return, Exchange and Refund Policy.

14. Changes to This Privacy Policy

Maharaja Ethnics may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, services, or applicable legal requirements.

The latest version will be published on this page with an updated effective date where appropriate. We recommend reviewing this page periodically.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Maharaja Ethnics
101 Golden Square, Nanavat Main Road
Surat, Gujarat, India

Email: maharajaethnics@gmail.com
Phone: +91 78787 37272